Crucial Conversations

Knowledge Building:

“Crucial conversations” are high-stakes discussions where the outcomes significantly impact relationships, results, or decisions.

Activity

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What was your original plan?(Required)

Review and save this resource for future use, Top 10 Tips for Conducting Effective Crucial Conversations. Then, set a timer and reflect on a previous challenging conversation. This conversation can be with a coworker, spouse, parent, child, etc. What did you do well, what could have been improved, how can you make these conversations more effective in the future?

Self-Assessment

Rate your current ability to effectively conduct or facilitate crucial conversations. 1-5 (5 highest).(Required)

Challenge

High performers sharpen their skills through intentional practice. Partner with a trusted colleague or friend to role-play a difficult conversation—focus on clearly articulating your message, actively listening, and navigating the discussion with confidence and composure.

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Prepare a strategy/plan with a few steps to take the next time you are faced with a situation where you need to leverage adaptability and adjust your approach.

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