Solutions-Focused Feedback Approach
(Applying Emotional Intelligence)
Are employees expressing strong emotions which sound more like venting, complaining, whining, or worse?!
A productive strategy for employees to share those strong emotions about contentious work issues is to use a Solutions-Focused Feedback Approach. This strategy helps transform raw emotions into constructive conversations that drive progress. Here’s how to apply it:
Identify the Core Issue Clearly
Start by defining the problem in a calm and specific way. Avoid venting or using overly negative language. Instead of saying, “I’m frustrated because this process is terrible,” try, “I’m concerned because the current process is causing delays in project completion.”
Acknowledge Your Emotions Honestly and Briefly
It’s okay to share how you feel, as long as it’s done respectfully and without blaming others. For example, “I’ve been feeling frustrated because this impacts our team’s ability to meet deadlines.”
Propose Potential Solutions
Instead of focusing solely on the negative aspects, pivot to discussing possible improvements. This shows that you’re committed to finding a resolution. For example, “One idea that could help streamline this process is [insert solution]. I’d love to discuss whether this or something similar could be effective.”
By framing emotions in a solutions-oriented way, employees can express their feelings constructively, while contributing to a positive, forward-thinking work culture.